Best Practices in Auto Repair


Changing your mind about auto mechanics demands that we use world-class, best practices when servicing your car. In most cases, our technicians take your car through our TIPS standard inspection and repair process:
  1. Because cars talk to their owners when stuff’s not right, we start by listening to you. When stuff’s not right with your car, who knows better than you? Who knows better about how your car feels, how it sounds and how it drives than you?
  2. Depending on the situation, we’ll test drive your car to identify issues you described. If needed, we’ll do the test drive along with you to pinpoint the noise or problem.
  3. Then, we go to work, starting with our TIPS Full-Service Vehicle Safety and Maintenance Inspection. We rate the condition of your car according to four metrics:
    1. Vehicle safety issues
    2. Issues related to your concerns
    3. Needed repairs
    4. Preventive Maintenance
  4. After the TIPS Full-Service Vehicle Safety and Maintenance Inspection, we’ll provide you with an accurate, no surprises quote. Armed with accurate information, you can make informed decisions about work you want completed that aligns with your particular needs and your budget.
  5. We fully appreciate how disruptive being without a car can be. That’s why we strive to complete most repair work the same day you authorize the work.
  6. After the work is completed, we take your car through the TIPS peer review process. First, we do an electronic test to assure the work is done correctly. Next, the original tech you had face-time with about your car will do a second test drive to verify that your primary car issues no longer exist. Finally, another tech will check the entire process for quality assurance to confirm the thoroughness of the work.
  7. After we’re satisfied the repair work meets our rigid TIPS quality standards, we’ll arrange for you to pick up your car.